Privacy policy
Privacy Policy
Last updated: [DATE]
Who We Are
Animated Record Company is operated by Beluga Animation Ltd.
Registered in England and Wales: Company No. 10753290
Registered Office:
3 Randall Avenue
London
NW2 7RL
United Kingdom
Contact email: info@animatedrecordcompany.com
This Privacy Policy explains how we collect, use, store, and share your personal information when you visit our website, create an account, place an order, subscribe to our emails, or otherwise interact with us.
Information We Collect
Depending on how you use our website, we may collect the following information:
Information you provide directly
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Name
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Email address
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Phone number
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Billing address
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Shipping address
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Account information
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Order and transaction details
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Communications you send to us through forms, email, or customer support enquiries
Information collected automatically
When you visit our website, we may automatically collect:
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IP address
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Browser type and version
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Device information
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Network information
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Pages viewed
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Time spent on pages
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Clicks and interactions with the website
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Referral source information
This information helps us understand how visitors use our website and improve the customer experience.
How We Use Your Information
We use your personal information to:
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Process and fulfil orders
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Provide customer support
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Manage customer accounts
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Process payments
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Arrange shipping and delivery
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Send order confirmations and delivery updates
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Respond to enquiries
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Prevent fraud and improve security
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Improve our website and services
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Send marketing communications where you have chosen to receive them
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Comply with legal obligations
Shopify
Our website is powered by Shopify.
When you use our store, some of your information is processed by Shopify in order to provide ecommerce functionality, payment processing, customer accounts, security, and website hosting.
For more information about how Shopify processes personal data, please visit Shopify's Privacy Policy:
https://www.shopify.com/legal/privacy
Payments
Payments are processed securely through Shopify Payments.
Depending on the payment method you choose, payment processing may involve services such as:
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Shopify Payments
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Apple Pay
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Google Pay
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Shop Pay
We do not store your full payment card details on our systems.
Fulfilment and Shipping
To fulfil and deliver your order, we share the information necessary for shipping and logistics purposes with our fulfilment and delivery partners.
This currently includes WELL Supply Chain, who provide warehousing, fulfilment, and shipping services on our behalf.
Information shared may include:
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Name
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Delivery address
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Email address
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Telephone number
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Order details
For international orders, we may also share information required for customs declarations and delivery with shipping carriers, logistics providers, and relevant customs authorities.
Customer Accounts
If you create a customer account, we may store information including:
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Name
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Email address
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Phone number
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Billing and shipping addresses
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Order history
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Account preferences
This information is used to improve your shopping experience and provide access to your order history and account features.
Marketing Communications
If you subscribe to our mailing list or otherwise opt in to receive marketing communications, we may send you:
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Product announcements
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Promotions and discounts
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Company news
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New release updates
Marketing emails are managed using Shopify Email.
You can unsubscribe from marketing emails at any time using the unsubscribe link included in every marketing email.
Essential Emails
We may also send service-related emails that are necessary to provide our services, including:
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Order confirmations
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Shipping updates
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Account notifications
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Password reset emails
These communications are necessary and cannot be opted out of while using our services.
Cookies, Analytics and Advertising
Our website uses cookies and similar technologies.
Essential Cookies
These cookies are required for the website to function properly and cannot be disabled.
Analytics Cookies
We use analytics tools to understand how visitors use our website and improve its performance.
This may include:
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Google Analytics
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Shopify Analytics
Advertising Cookies
We use advertising and tracking technologies to help measure the effectiveness of our marketing and advertising campaigns.
This may include:
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Meta Pixel
These tools may collect information about your interaction with our website and may be used to help us understand advertising performance and reach people who may be interested in our products.
Where required by law, non-essential cookies will only be used after you provide consent through our cookie banner.
Data Retention
We retain personal information only for as long as necessary to:
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Provide our services
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Fulfil orders
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Maintain business records
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Meet legal, accounting, and tax obligations
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Resolve disputes
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Enforce our agreements
International Transfers
Because we sell and ship internationally, your personal information may be processed or stored outside the United Kingdom.
Where personal information is transferred internationally, we take reasonable steps to ensure that appropriate safeguards are in place and that data is handled in accordance with applicable data protection laws.
Your Rights
If you are located in the United Kingdom, European Economic Area, or another jurisdiction that grants privacy rights, you may have the right to:
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Access your personal information
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Correct inaccurate information
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Request deletion of your information
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Restrict or object to certain processing activities
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Withdraw consent where processing is based on consent
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Request a copy of your personal data
To exercise any of these rights, please contact:
info@animatedrecordcompany.com
Security
We take reasonable technical and organisational measures to protect your personal information.
However, no method of transmitting information over the internet or storing data electronically is completely secure, and we cannot guarantee absolute security.
Children's Privacy
Our website and services are not intended for children under the age of 16, and we do not knowingly collect personal information from children.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business, legal requirements, or website functionality.
Any updates will be posted on this page and the "Last updated" date will be revised accordingly.
Contact Us
If you have any questions about this Privacy Policy or how we handle your personal information, please contact:
Beluga Animation Ltd
3 Randall Avenue
London
NW2 7RL
United Kingdom