Refund policy

Return & Refund Policy
Last updated: 28/07/26

If there is a problem with your order, please contact us at info@animatedrecordcompany.com, or start a return directly from your order history.

Faulty, Damaged, or Incorrect Items

If your order arrives damaged, faulty, or incorrect, please contact us within 14 days of delivery, including your order number, a description of the issue, and photos where possible.

Where confirmed faulty, damaged, or incorrectly supplied, we will offer either a replacement or a full refund including original shipping costs.

Change of Mind Returns

You have 14 days from the day you receive your order to notify us that you'd like to return it. Once you've let us know, you have a further 14 days to send the item back to us.

Returned items must be unused and in their original condition.

You are responsible for return shipping costs. We do not provide prepaid return labels. Once we receive and inspect your return, we'll refund the item cost plus your original standard delivery cost within 14 days.

Non-Returnable Items

We reserve the right to refuse returns where products have been used, damaged after delivery, or are not in resaleable condition. We don't currently sell any products that are otherwise exempt from returns (such as personalised or perishable items).

Refund Processing

Approved refunds are processed to your original payment method within 14 days of us receiving your returned item.